Refund & Cancellation Policy
Last updated: July 23, 2026
30-day refund window
You may request a full refund of any payment made to Patona AI within 30 days of the date of that payment. This applies to every paid Patona plan (Pro, Corporation, and the Turbo Mode add-on) and to both initial purchases and subsequent renewal payments.
How to request a refund
Refunds are processed by our payment provider, Paddle, who acts as the Merchant of Record for all Patona AI orders. To request a refund:
- Visit paddle.net and look up your order using the email you used at checkout, or
- Email us at patonaai0@gmail.com with your order details and we'll process the request with Paddle on your behalf.
Approved refunds are returned to the original payment method, typically within 5–10 business days.
Canceling a subscription
You can cancel your Patona subscription at any time from the Manage billing option in your profile menu, or through paddle.net. Cancellations take effect immediately and you will not be billed again.
Contact
Questions about this policy? Reach us at patonaai0@gmail.com or 305-680-9521.